Overview
At Products Assessment, we want every customer to shop with confidence, knowing that they are supported even after making a purchase. This return policy outlines our process for returns, exchanges, and refunds for customers in the United Kingdom. It can be accessed anytime at https://productsassessment.com/return-policy/. Our goal is to ensure that if you are not fully satisfied with your purchase or if a product does not meet your expectations, you have a clear and hassle-free way to return or exchange it.
Returns
We understand that sometimes a product may not be what you expected, or it may arrive damaged or defective. That’s why we accept returns for both defective and non-defective products. Whether you received a faulty item or simply changed your mind, we want you to have the flexibility to return it. To ensure the integrity of the products we sell, we require that all returned items are in new and unused condition, with all original packaging, accessories, and labels included. This allows us to maintain high quality standards for all our customers.
The return window is 7 days from the date of delivery. This means that you must notify us and initiate the return process within seven days of receiving your order. Requests made after this period may not be eligible, so we recommend checking your order promptly upon delivery.
Exchanges
In addition to returns, we are happy to offer exchanges if you prefer to replace an item rather than receive a refund. Exchanges follow the same conditions as returns: the item must be new, unused, and returned within 7 days of delivery. If the replacement item is unavailable, you may opt for a refund or choose a similar product of equal value. We encourage you to contact our support team as soon as possible to ensure the smoothest process.
How to Return or Exchange
Our return and exchange process is designed to be simple and customer-friendly. All returns and exchanges are handled by mail, and you do not need to worry about additional costs. Every package we ship includes a prepaid return label, so you can send the product back to us without any out-of-pocket expenses. Just repackage the item securely, attach the return label, and drop it off at the specified mailing service.
We believe in being transparent about costs. Unlike many retailers, we do not charge any restocking fees. This means you get the full value of your returned product credited back to your original payment method once your return is processed.
Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the stated conditions. If approved, your refund will be issued promptly. Refunds are always processed to the original payment method used at checkout, ensuring security and convenience. While we process refunds as quickly as possible, please allow a few business days for the funds to appear in your account. Some banks or payment providers may take additional time, but we aim to minimize delays.
Important Notes
To avoid any complications, please ensure that all returns or exchanges are initiated within the 7-day window. Items that are used, damaged, or missing essential parts cannot be accepted for return or exchange. We also advise customers to keep the original packaging, as it offers the best protection for items in transit. Any damage caused by poor packaging could affect your eligibility for a refund.
Need Assistance?
Our goal is to make this process as simple as possible. If you have questions about a return, exchange, or refund, or if you need clarification on any part of this policy, please do not hesitate to reach out. You can contact us anytime through our Contact Page, and our support team will guide you through each step. Having your order number and product details ready will help us provide faster assistance.